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INTRODUCTION 

  • Introduction to Beauty & Spa Management 1 hour

 

 International and National Beauty and Spa Trends and Technology

  • Beauty and Spa Terminology  
  • Origin of Beauty Salon and Spa (History)  
  • Hydrotherapy  
  • The Four Cornerstones  
  • Latest Technologies  
  • Beauty, Spa and Wellness Industry 
  • Latest Research 4 hours
  • Beauty Salon and Spa Trends  

 

 Operational Management

  • Time Management
  • Analysing and Optimising Daily Bookings
  • Treatment Menu and Recipes
  • Beauty Salon and Spa Environmental Awareness
  • Water Management
  • Beauty Salon and Spa Daily Routine
  • Hygiene
  • The Importance of Front Office/Reception
  • Mystery Guest Reports
  • Types of Client Feedback
  • Occupational Health and Safety

 

Leadership

  • Dealing with Staff
  • Team and Leadership Values
  • Team Building
  • Delegation
  • Priority Management
  •  Setting Goals
  • Listening Skills
  • Dealing with Complaints
  • Conducting Meetings
  • Understanding Expectations
  • Duty Roster Management

 

 Continued Professional Development

  • Internal and External Training
  • Training Plan

 

Stock Control

  • Value of Strict Control Measures
  • Distributor/Product House Support and Advice
  • Stock Counting
  • Stock Take Timing
  • Managing your Stock Room
  • Stock Control in the Treatment Room
  • Retail Stock
  • Professional Stock
  • Controlling Theft and Cross-Checking

 

Marketing and Customer Relations

  • Establishing Customer Relationships/Service
  • Advertising Mediums/Social Media
  • Market Research and Analysis
  • Business Success versus Failure
  • Market Trends
  • Branding
  • Retail and Sales Techniques

 

Human Resources

  • Terminology and Job Descriptions
  • Laws, Rules and Regulations
  • Recruitment – Screening and Selection
  • Methods of Interviewing
  • Employment Process and Induction
  • Exit Interviews
  • Performance Appraisals

 

Finance

  • Daily Financial Responsibilities
  • Petty Cash
  • Target Management and Incentive

 

Business Plan

  • Planning and Starting the Business Plan
  • The Key to Business Success
  • The Business Plan

 

Examination

  • The examination for the Beauty & Spa Management Diploma consists of individual assessment.

 

Theory Examination

  • The theory examination consists of 100 Multiple Choice Questions (MCQ).

 

Practical Examination

  • A Power Point Presentation of a section chosen by the candidate of their business plan together with the complete business plan will be assessed.