Select Your Style

Choose your layout

Color scheme

Beauty & Spa Management Diploma

 

INTERNATIONAL AND NATIONAL SPA TRENDS AND TECHNOLOGY

Beauty and Spa Terminology

Origin of Beauty Salon and Spa (History)

Hydrotherapy

The Four Cornerstones

 Latest Technologies

 Beauty, Spa and Wellness Industry

Latest Research

Beauty Salon and Spa Trends

OPERATIONAL MANAGEMENT

Time Management

Analysing and Optimising Daily Bookings

Treatment Menu and Recipes

 Beauty Salon and Spa Environmental Awareness

Water Management

 Beauty Salon and Spa Daily Routine Hygiene

The Importance of Front Office/Reception

Mystery Guest Reports

Types of Client Feedback

 Occupational Health and Safety

LEADERSHIP

Dealing with Staff

 Team and Leadership Values

 Team Building

Delegation

 Priority Management

Setting Goals

Listening Skills

Dealing with Complaints

Conducting Meetings

Understanding Expectations

 Duty Roster Management

CONTINUED PROFESSIONAL DEVELOPLMENT

Internal and External Training

 Training Plan

STOCK CONTROL

 Value of Strict Control Measures

Distributor/Product

 House Support and Advice

Stock Counting

Stock Take Timing

Managing your Stock Room

Stock Control in the Treatment Room

Retail Stock

 Professional Stock

Controlling Theft and Cross-Checking

MARKETING AND CUSTOMER RELATIONS

 Establishing Customer Relationships/Service

Advertising Mediums/Social Media

Market Research and Analysis

 Business Success versus Failure

 Market Trends

Branding

Retail and Sales Techniques

 HUMAN RESOURCES

Terminology and Job Descriptions

 Laws, Rules and Regulations

Recruitment – Screening and Selection

Methods of Interviewing

Employment Process and Induction Exit Interviews

 Performance Appraisals

FINANCE

Daily Financial

Responsibilities

 Petty Cash

Target Management and Incentive

BUSINESS PLAN

Planning and Starting the Business Plan

The Key to Business Success

The Business Plan